Support
Frequently Asked Questions
How do I install CUBE?
For a full walkthrough and installation videos please see the page Getting Started With CUBE
The plugin installer will install the factory presets and all of the plugin files (VST, AU, AAX, Standalone) in their default locations.
How do I install CUBE expansions?
CUBE expansions should be downloaded using the Pack Portal within the plugin. You can also download manual installers here: https://lunacy.stepfoxthemes.com/downloads
For more information, please visit the following page: https://lunacy.stepfoxthemes.com/getting-started-with-cube
What are the default install locations?
Mac
VST2: /Library/Audio/Plug-ins/VST VST3: /Library/Audio/Plug-ins/VST3 AU: /Library/Audio/Plug-ins/Components AAX: /Library/Application Support/Avid/Plug-Ins Standalone: /Applications/Lunacy Audio Presets and Settings: ~/Library/Application Support/Lunacy Audio/CUBE Samples: ~/Library/Application Support/Lunacy Audio/CUBE/Samples
Windows
VST2: C:\Program Files\VSTPlugIns VST3: C:\Program Files\Common Files\VST3 AAX: C:\Program Files\Common Files\Avid\Audio\Plug-Ins Standalone: C:\Program Files\Lunacy Audio\CUBE Presets and Settings: {USER}\AppData\Roaming\Lunacy Audio\CUBE Samples: {USER}\AppData\Roaming\Lunacy Audio\CUBE\Samples
Is CUBE M1 compatible?
Yes! CUBE supports native M1 in VST, VST3, AU, and Standalone formats.
Where is my download / license key?
After purchasing CUBE, you should receive an e-mail with links to download the CUBE engine and samples. Please be sure to check your Junk / Promotions folders for e-mails from Lunacy Audio. Once CUBE is installed, you can use the license key found in the CUBE purchase e-mail to license the plug-in. Downloads and Licenses can also be found by logging in and visiting your Lunacy Audio accounts page. Login or create an account here.
My license key isn't working. How do I activate CUBE?
First, try activating CUBE from the standalone version. You can find the standalone version here:
Mac
Standalone: /Applications/Lunacy Audio
Windows
Standalone: C:\Program Files\Lunacy Audio\CUBE
Next, make sure you have a stable internet connection and you are not using any VPNs or IP blockers.
Can I use my CUBE license on more than one machine?
Yes, each purchase of CUBE allows you to use your license on up to 3 different machines.
Can I add my own samples to CUBE?
Yes! You can drag and drop any sample, wave file or SFZ, onto any corner of the full version of CUBE. The Mini version does not include user audio.
Why is my CUBE audio crackling or choppy?
If you are on Windows, be sure to use a dedicated audio driver and not the default Windows Audio Driver, whic may result in choppy audio.
You may also want to adjust your buffer size to be a multiple of 8. Try changing your buffer size to 256, 512, or 1024. CUBE is optimized for standard buffer sizes.
What is your refund policy?
If you are not satisfied with your purchase for any reason, you are eligible for a refund on any software products up to 14 days after the purchase has been completed. Due to the nature of digital downloads, we cannot offer refunds on CUBE expansion packs, only software. If you purchase any bundles, only the software portion of the bundle will be refundable.
We do require that you successfully deactivate the product on your machine prior to requesting a refund. This ensures we’re able to process your return as quickly and effectively as possible.
To request a refund, please submit a ticket by clicking the button below.
Do you offer an educational discount?
Yes, we offer a 50% educational discount for all eligible full-time students and teachers at accredited institutions. Please submit a support ticket with documents either showing proof of enrollment / employment or a valid student / teacher ID.
No Sound from CUBE?
First, please be sure you are using either a MIDI keyboard or Digital Audio Workstation (DAW) with CUBE. CUBE cannot produce sound on its own and needs MIDI input.
Second, please check that you are using a proper audio driver and buffer size. We do not recommend using the default Windows Audio Driver and CUBE requires a buffer size that’s a multiple of 8 (like 128, 256, 512, 1024, etc).